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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Tracy Franklin's relationship with you in relation to this website.

The use of this website denotes acceptance of terms and conditions as of the date you first viewed this site.

You agree to use this site for lawful purposes only, and with respect which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party.  Furthermore, the site is for information only, and not for reproduction, or for commercial gain.

You must not copy, store in a retrieval system, or transmit in any form or by any means any part of the website to any third party without the written permission to Tracy A Franklin.  You must notify and seek the approval of any intended links to the website prior to making such links.

Tracy A Franklin reserves the right to change terms and conditions at any time by posting changes online.  Continued use of this site after changes are posted, denotes your acceptance of this agreement as modified.

This website and its information, names, images, pictures, logos regarding or relating to the Tracy A Franklin are provided “as seen and read” without any representation or endorsement made and without warranty of any kind whether express or implied.  In no event will Tracy A Franklin be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from the use or in connection with such use or loss of use of the site.

Tracy A Franklin does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the materials.

Copyright restrictions: Commercial use or publication of all or any item displayed is strictly prohibited without prior authorisation from Tracy A Franklin.  The use of Tracy A Franklin’s logo or images by an unauthorised person is strictly forbidden. Documents may be used for personal use only on the condition that copyright and source indications are also copied and credited, and that no modifications are made, and the document is copied in its entirety.  However, some documents and photos have been published on this site with the permission of the relevant copyright owners who are not Tracy A Franklin.  All rights are reserved on these documents and permission to copy them must be requested from the copyright owners where the sources are indicated.  Unless otherwise stated all images are copyright of Tracy A Franklin.

The website links to other websites operated by parties other than Tracy A Franklin.  These links are provided for reference only, and Tracy A Franklin does not control these websites, nor is responsible for their content.  It is your responsibility to evaluate the accuracy of these websites, and to value any goods and services they offer.

Whilst Tracy A Franklin makes all reasonable attempts to exclude viruses from the website it cannot ensure such exclusion and no liability is accepted for damage caused through the downloading of viruses. Therefore, you are recommended to take all appropriate safeguards before downloading information from the website.

Tracy A Franklin reserves the right to vary the prices of any goods or services listed without notice.  All orders for goods and services are subject to availability and Tracy A Franklin reserves the right to refuse to supply goods to any individual.

The website uses encryption security software in areas where online payment details are accepted.  The security of information and payments transmitted via the internet cannot be guaranteed. Any loss incurred or sustained when transmitting information by means of email or other internet links shall be borne solely and exclusively by you, and in no event shall any such loss in whole or in part be borne by Tracy A Franklin, or its agents.

Tracy A Franklin shall not be held to be in breach of its obligations hereunder nor liable to you for any loss or damage which may be suffered by you or any third party due to any clause beyond its reasonable control.

Cancellation Policy

All onsite tuition, online tuition, downloads, and services available are subject to the following terms and conditions . . .

‘General’ Day Classes onsite

With over 7 days’ notice, a student may change their booked day to an alternative day once.

More than 24hrs but less than 7 days’ notice, a 50% credit will be given, and to be used towards the next class.

Non-attendance, or cancellations within 24hrs are 100% non-refundable.

‘Themed’ Day Classes onsite, or online

‘Themed’ Day Class tuition, including Online are 100% non-refundable.

One transfer of a class per booking is permitted and will be subject to an administration fee of £20.00 plus any additional class fees. All transfer requests must be made in writing to, Tracy A Franklin, 3 Fowlers Yard, Back Silver Street, Durham, DH1 3RA, and to arrive no later than 21 days prior to the original class.

Tracy A Franklin reserves the right to cancel a class at any time, in which case you will be offered an alternative or a full refund.

‘General’ Tuition Online

With over 7 days’ notice, a student may change their booking to an alternative once.

More than 24hrs but less than 7 days’ notice, a 50% credit will be given, and to be used towards the online tuition.

Non-attendance, or cancellations within 24hrs are 100% non-refundable.


Files will be available to download once payment is confirmed.  

Instant download does not accept returns, exchanges, or cancellations. 

Please contact about any problems with your order.

International Transactions

If you have difficulty placing an order due to ‘invalid card details’, please check with your bank or card provider that international payments are available and/or permitted on your card. Many banks and providers may automatically block international payments by default.

Please note that we charge for all orders and bookings in £UK Pounds Sterling. Your order will be converted to your local currency by your bank or card provider at their prevailing exchange rate at the time of the order.

Any applicable refunds will also be in £UK Pounds Sterling and will be converted to your local currency by your bank or card provider at their prevailing exchange rate at the time of the refund. This may result in a discrepancy in the final refund amount in your local currency due to currency exchange rate changes between your order and refund dates. We cannot be held liable for any currency exchange rate changes.

Upcoming classes

Come and join us at the studio or online - we can teach you specific skills or give you a general overview of techniques.

Latest blog posts

A Basic Silk Shading Tutorial . . . .
A Basic Silk Shading Tutorial . . . .
5th Aug 2020
Silk-shading uses a number of colours in cotton or silk threads, skilfully blended together to create the natural appearance of a flower, fruit, plant or animal.
12th Feb 2018
Interview with which is a great place for textile artists and art enthusiasts to be inspired and communicate with like-minded creatives.